Terms and Conditions

1. Purpose

These Terms govern the contracting and use of Yele’s website design, development and maintenance service.

2. Service Description

Yele designs and builds a custom website for a one-time price, and then keeps it running through Yele Care, an optional monthly maintenance subscription. Depending on your package, the one-time build includes custom website design and development, a delivery goal of under four weeks from brief approval, and the features listed in Section 3. Yele Care includes hosting, security, backups, technical maintenance, support, small content updates and a full website redesign every year. Support is provided by email and WhatsApp.

3. What’s Included

The website build is a one-time price. The packages are as follows and form part of these Terms:

Launch ($699 one-time): custom website design, mobile optimization, custom domain, contact and forms, SEO and Google indexing, and professional image and video content for the site.

Business ($1,199 one-time): everything in Launch, plus calendar booking, payment acceptance, small e-commerce, conversion optimization, a blog and analytics.

Pro (from $2,799 one-time): everything in Business, plus high-performance e-commerce, custom functionality and dashboards, advanced integrations, multiple locations and complex workflows.

Yele Care ($49/month; $99/month for Pro): hosting, domain support, security, backups, technical maintenance, support, small content updates, and a full website redesign every year.

Add-on services (ongoing content creation, advertising, AI tools and automations) are quoted separately and are not part of the website build or Yele Care unless expressly stated.

4. Price and Payment

The website build is a one-time price shown on our pricing page at the time of contracting, in U.S. dollars (USD), exclusive of any applicable local taxes. You pay 50% to begin the project and the remaining 50% when the website is finished and approved for launch. Payments are processed by Stripe, a PCI-DSS Level 1 certified processor.

Yele Care, if taken, is billed monthly and automatically to your card and renews each month until you cancel. Yele may change Yele Care pricing with at least 30 days’ notice by email; you may cancel before the new price takes effect.

5. Yele Care, Cancellation and Refunds

Yele Care is optional and not compulsory, though we highly recommend it so your website stays hosted, secure, up to date and redesigned every year. There is no minimum commitment; you may cancel Yele Care anytime by emailing info@yele.design.

If you stop paying for Yele Care, your website hosting remains active for a migration period of 30 days so you can migrate and back up your website and content. After that period, hosting is discontinued and the site may go offline. You are responsible for arranging alternative hosting before the migration period ends.

We do not issue refunds for the one-time build once work has begun, nor for Yele Care periods already billed.

6. Client Obligations

You agree to: provide the content, images and text needed to build your site in a timely way; use the service lawfully; not publish unlawful, offensive, defamatory or infringing content; and keep your payment information current to avoid interruptions.

Content you control. You have full administrative control over the content, products, data and media you upload, publish or manage through your website, its dashboard or its database. You are solely responsible for all such content and warrant that you hold all rights necessary to use and publish it. You are solely liable for any content that is unlawful or infringes third-party rights — including copyright, trademark, image rights, privacy or any other intellectual-property right — and for any claim, fine or loss arising from it. Yele does not pre-screen, monitor or control the content you upload and is not responsible for it; on becoming aware of unlawful content, Yele may remove it or suspend the affected service.

If your plan includes e-commerce, you are solely responsible for the products or services you sell, their descriptions and pricing, order fulfilment, and any applicable taxes, consumer and product-safety laws.

7. Intellectual Property & Ownership

Content you provide (text, images, logos, etc.) remains yours, and you confirm you hold the rights to use it. Once the one-time build is paid in full, you own the completed website design and all custom images and videos Yele produces for you, and you hold the copyright to that content — you may keep and use it freely, including if you later cancel Yele Care. Generic third-party frameworks, libraries, fonts and tooling used to build the site remain under their own respective licenses.

Domain: A domain you provide yourself remains yours at all times. A standard domain that Yele registers for you can be transferred to you on request, subject to any applicable transfer fee.

8. Your Content and Media When You Leave

If you stop Yele Care, you may — within the 30-day migration period described in Section 5 — request an export of the website, the content you provided, and the custom design, images and videos Yele created for you, delivered in standard, commonly used file formats. E-commerce customer, order and product data are not included in this export.

9. Warranty Disclaimer

The service is provided “as is” and “as available.” To the fullest extent permitted by law, Yele disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and uninterrupted or error-free operation.

10. Data Storage and Limitation of Liability

Third-party storage. Your website and its data — including any content, customer, order and media data — are hosted, stored and processed on third-party infrastructure and service providers (for example, hosting, database, email and payment providers), each under its own terms and security measures. You acknowledge and accept that your content and data are stored with these third parties. See our Privacy Policy for details.

Your customer-data database. Where your website collects or stores data about your own customers or end users (for example, e-commerce customer, order or account data), that data is held in a separate database, either provisioned in your name or hosted by Yele on your behalf. You are the data controller for it. Where Yele hosts the database, Yele applies reasonable, industry-standard security practices, but — as with any system — does not and cannot guarantee that the database is immune from breach, intrusion or data loss. Yele has technical access to the database and your consent to configure and modify how data is processed on your behalf; you remain responsible for reviewing and approving any configuration or change Yele makes, for ensuring it adequately protects your customers’ data before it takes effect, and for your own compliance with applicable data-protection law.

Third-party integrations. The database and your website may be connected — at your request or as part of the features you choose — to third-party services and integrations (for example, email and marketing tools such as Klaviyo, and payment, analytics or shipping providers) that access, receive or process your customer data under their own terms and security measures. Yele is not responsible or liable for any data breach, leak, loss or misuse of data arising from those third-party services, from your configuration or use of them, or from the transfer of data to them. Yele acts only on your instructions, and its total liability in connection with such customer data is in any case subject to the limitation in this Section.

Yele is not liable for loss of business, revenue, data or goodwill arising from the use of or inability to use the service. To the fullest extent permitted by law, Yele’s total aggregate liability under or in connection with the service — including for any data breach, security incident, unauthorized access, or loss, corruption or disclosure of data, whether occurring at Yele or at a third-party provider — shall not exceed the amount of one month of Yele Care ($49/month, or $99/month on the Pro plan) or, if you do not subscribe to Yele Care, the equivalent of one month’s maintenance fee.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law — including, where applicable, liability for gross negligence or wilful misconduct, and any statutory data-protection liability owed directly to data subjects or supervisory authorities.

11. Indemnification

You agree to indemnify and hold Yele harmless from any claim arising out of the content you provide, the products or services you sell through your site, or your use of the service in breach of these Terms or applicable law.

12. Web Police Tool (yele.design/webpolice)

Yele offers a free, satirical tool called “Web Police” that reviews the design of a website you submit. The tool is provided free of charge, “as is” and for entertainment and informational purposes only. The scores, verdicts, “charges”, and commentary it produces are subjective opinion, parody and satire generated automatically — they are not a professional design audit, certification, or statement of fact about any website, business or person, and must not be relied upon as such.

By submitting a website address to the tool you confirm that doing so does not breach any law or third-party right, and you acknowledge that Yele stores the submitted URL, a screenshot of the public homepage, the generated analysis and related technical metadata in its database, and may retain and use them to operate and improve the tool and Yele’s services and to study website-design trends, as described in our Privacy Policy.

Where a submitted site is a business website, Yele may review the business’s publicly available business contact details and may contact the business, during normal business hours and in accordance with applicable law, about its website and Yele’s services. Any such recipient may opt out at any time as described in the Privacy Policy. You agree not to use the tool unlawfully, to overload or abuse it, or to submit sites for the purpose of harassing, defaming or harming any third party.

To the fullest extent permitted by law, Yele accepts no liability arising from the use of, or reliance on, the Web Police tool or its output.

13. Changes to These Terms

Yele may modify these Terms with at least 15 days’ notice by email. Continued use after that period constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by Spanish law. Any dispute arising from the service will be subject to the competent courts, without prejudice to any mandatory consumer-protection rights available to you under the laws of your place of residence. Yele operates internationally and serves clients including in the United States.